3. What Leaders Can See: Scope, Confidentiality and Guardrails

3. What Leaders Can See: Scope, Confidentiality and Guardrails

Video Overview: Setting Boundaries Around Data Access and Confidentiality

This lesson prepares you to answer the inevitable question: "Who said that?" It establishes clear guardrails for what leaders can and cannot see, and why.

Key concepts covered:

Aggregated patterns, not individual responses — Leaders see trends and patterns across their team or organisation. They never see individual survey responses. This is fundamental to maintaining trust in the process.

Systems improvement, not performance management — The purpose of Mibo data is to improve work design and systems, not to manage individual performance or behaviour. This distinction must be clear from the start.

Redirect from "who" to "what" — When leaders ask "who said that?", redirect them: "We can't and shouldn't identify individuals. The useful question is: what in our work design or leadership system might contribute to this pattern, and what control can we put in place?"

Practical exercises:

  1. Write your 'scope and confidentiality' script as 3 lines you can read comfortably
  2. Practise a calm redirect for "who said that?" that moves back to system levers and controls

Duration: ~2 minutes Series: Communicating Results to Leaders

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